Analyzing speech data to gain insights and understand patterns, trends, and behaviors involves using natural language processing(NLP) techniques to transcribe, analyze and interpret spoken language, often in the form of recordings or transcripts of conversations.
Dimiour’s speech analytics tool can help businesses identify common issues in customer service, improve service quality, and enhance customer satisfaction. Additionally, our in-depth market research analyzing focus groups, interviews, and surveys can help businesses understand customer preferences and behavior and inform and improve product development and marketing strategies.
