Challenge
- Manual server provisioning process.
- Too many approvals and wait times delaying the overall Server provisioning process.
- Lack of communication with stake holders both upstream and downstream.
Solution
- Identified L2 and L3 processes and workflows.
- Pre-Approved list of approvers for standard changes.
- Automated workflows using service now.
- Migrated private to cloud datacenter.
Benefits
- Self service catalog driven server provisioning.
- Cycle Time reduction from 57 days to 5 days.
- Reduction in defects, and lead time.