Transformation of Lending Platform for Consumers
Customer Identity and Profile consolidation and App experience
Toyota Financial Services
Challenge
- Poor customer experience due to lack of direct online payment options.
- Low performance on customers financial services that include auto sales financing, credit cards, corporate bonds and investment trusts, and insurance.
- Lack on centralized customer identity and profile management.
- Poor Customer correspondence management.
- Unhappy customers.
Solution
- Integrated the enterprise systems running in silo.
- Implemented system of record for customer profile.
- Implemented customer identity and access management solution using ForgeRock on AWS.
- Developed Mobile apps and integrated with secure payment options.
- Simplified customer correspondence management using AEM.
Technologies
Benefits
- Implemented Paperless transactions.
- Payment reminders dropped to half.
- Mobile apps providing better UX for financial projections.
- Self service options with very few clicks.
- Compliant with data and privacy regulations.
- Single unified identity and profile.