Elevating Consumer Experience with Mobile App Transformation
Transformed the customer experience to next level
Global Automotive Industry Leaders
Challenge
- Too many Apps with outdated features.
- Inconsistent UX across app.
- Cumbersome Registration process.
- Process is long and complicated.
- Poor in-app customer experience resulting in low ratings.
Solution
- Remote Services – Start, Lock/Unlock, Guest Driver, Geo-Fencing.
- Social Enrollment & BiometricsFacebook, Google, Apple.
- Usage Based Services – Trip Info, vehicle diagnostics, driver score, VGI.
- Financial Service Integration – Car payments.
- Dealer Services – Service & Maintenance Scheduling.
- Digital Key Integration.
Technologies
Benefits
- Reduced Complexity – 9 steps reduced to 3.
- Simplified system design – Eliminate pitfalls identified from previous launches.
- Improved mobile app rating.
- Seamless deployment across the brands.
- Customer needs just one app for all vehicles.